Ordering

We can only accept orders from customers aged over 18 years. We will confirm receipt of your order by e-mail, and a contract between you and Visual Products Ltd will be formed when your order has been accepted and your credit/debit card will be charged. Any items on the same order that are separately despatched will comprise a separate contract.

Pricing, duty, delivery

All our prices are in Pounds Sterling and include VAT at the prevailing rate unless otherwise stated. If goods are ordered for delivery overseas, you will be responsible for any customs and import duties, and local sales taxes. If we have quoted a higher price on our website we will charge you the lower amount and send you the product. If our website inadvertently shows a lower price, we will either contact you to advise you and request instructions before despatch, or cancel the order and notify you accordingly. All delivery dates are estimates and are subject to availability of the relevant stock.

Goods damaged in transit

Ensure that you make a note if there appears to be any damage to any of the parcels. Make sure you open your parcel immediately and carefully check the contents, as you must inform us within three working days of delivery of any damaged or incorrectly sent goods. Please quote your order number in all correspondence.

Goods lost in transit

We will not accept liability for goods lost in transit unless we are notified within five working days from the expected delivery date (this is taken to be 2-3 working days from the advised date of despatch for standard delivery within the UK, 3-5 working days for other EU destinations, and 5-7 working days for overseas destinations.)

Product availability

Occasionally an item will be out of stock, particularly in the case of high demand for a new product. If this is the case we will inform you. All delivery dates are estimates and are subject to availability.

Payment process

The fastest way to pay for immediate despatch is to pay by credit or debit card (stock dependent). Please contact us if you wish to pay by cheque. Transactions are shown in Pounds Sterling. Do not email your card details. No responsibility can be taken for security if you provide your details in this way.

Money-back guarantee / returns policy

If you wish to return an item, please send an email to [email protected] stating when and where the item was purchased and the reason for return. If you return an item to us within 30 days in original condition, complete with packaging, we will be happy to exchange the product for another of equal value, or refund you with the original price. Please note that refunds will be processed securely onto the card with which payment was made, via PayPal, and this process can take between 5 – 30 working days. You must make your own arrangements to return goods to us, and you will be responsible for the cost of return. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our office. An exception to this is where goods are faulty, in which event you must contact us prior to returning any goods.

LIFETIME WARRANTY

Our belief is that products should be built to last, that’s why Visorcat is proud to offer a Lifetime Warranty. Any Visorcat purchased on or after 16 November 2019 is covered by us for the lifetime of the Visorcat under the terms and conditions of this warranty.

The Visorcat Lifetime Warranty covers faulty workmanship with normal usage for the lifetime of the Visorcat. In case of defects covered by the warranty, all parts (excluding the sponge(s)) will be repaired or replaced, or the Visorcat will be replaced free of charge. In the case of replacement, Visorcat cannot guarantee that the replacement will be an exact match to the original, due to ongoing product enhancements.

To register your Visorcat for Lifetime Warranty, email [email protected] including your name and proof of purchase within 2 months of purchase.

THIS LIFETIME WARRANTY DOES NOT COVER

– Any Visorcat sold prior to 16 November 2019. All Visorcats purchased before this date will be covered by our standard 2 year warranty.
– Visorcat sponges
– Damage resulting from improper handling, accidents, normal wear and tear
– Damage by accident or negligence of persons other than authorised Visorcat sales or services agents, an unauthorised service, or other factors not due to faulty materials or workmanship.

Please refer to our user instructions for guidelines on how to get the most out of your Visorcat.

Should you have any questions, or wish to claim under this warranty, please email [email protected]

Visorcat is not responsible for product loss or damage during shipment.