Terms of Use

This Website is owned and operated by Visual Products Limited (trading as VISORCAT) a registered limited company incorporated under the Companies Act with Company Registration No. 294603 and having its registered office address at Unit 4 Dalmatian House, Spott Road, Dunbar, EH42 1LE  Scotland, UK.

For the purposes of these Terms and Conditions “We”, “Our” and “Us” refers to Visual Products Limited. Please review these Terms and Conditions carefully before using this Website. Your use of this Website indicates your agreement to be bound by these Terms and Conditions.

Data protection
Any personal information you supply to Us when you use this Website will be used in accordance with our privacy policy.

Terms of use
Basis of use of website
In using this website you agree that you have read and understood these terms and conditions and you agree to them. If you do not agree to these terms and conditions you are not authorised to use this website.

Your use of the website
You agree that your use of the website shall be in accordance with the following conditions. You will not express opinions that are vulgar, crude, racist, sexist or otherwise offensive.

You will not submit to the website or to any associated online platforms owned by Visual Products Limited any message, e-mail or other communication that contains material which does not belong to you without the owner’s express permission or which contains information that to the best of your knowledge is untrue, incorrect or misleading.

Third party websites
We accept no liability or responsibility for the information services or content of third party websites which are linked to this website.

Our warranty
Although we have taken all reasonable care to make sure that the information available on this website is correct, we are providing this website on an “as is” basis. We make no representation or warranty of any kind regarding the information contained on this website. The information on this website may be inaccurate, incorrect, incomplete, out of date, or unsuitable for any purpose. You must check all such information with us before you take any action in reliance upon it.

Our liability to you
On condition of us allowing you free access to the material on this website you accept that we shall not be liable for any loss or damage caused directly or indirectly by your reliance on the information on this website except to the extent we are unable to do so by law. This is a comprehensive exclusion of liability and includes all losses, damages, costs and expenses of any kind including loss of profit, economic loss, loss of goodwill and all and any direct, indirect or consequential loss of any kind. The exclusions and restrictions of liability contained in these terms and conditions are considered reasonable by you.

Intellectual property
All copyright, trademarks and other intellectual property rights in all material or content in this website shall at all times remain our property or that of our licensors. You are allowed to use this material and content of the website as expressly authorised by us or our licensee. You may not copy, modify, distribute, reproduce, transmit, license, publish, use or resell the information or incorporate into any other work, part or all of the material available on the website in any form except that you may:

Print or download extracts of the material on this website for your personal non-commercial use.
Copy the material on this website for the purpose of sending to individual third parties for their personal non-commercial information, provided that you acknowledge us as the source of the material and that you inform the third parties that these conditions apply to them and that they must comply with them. You will notify us immediately, if you become aware that any third party infringes our intellectual property rights.

Each of the provisions contained in these terms and conditions shall be construed as being independent of every other and if any provision contained in the terms and conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to the limitations on liability, such determination shall not affect the validity of the remainder of the terms and conditions which shall continue in effect.

Our website is operated and controlled from the United Kingdom and these terms and conditions and your use of this website are governed by and construed in accordance with the laws of Scotland.

Terms and Conditions
Access to the Visorcat website (the website) is governed by these terms and conditions, and by using the website you will be bound by them. Please read these terms and conditions carefully and if you do not agree with them, please do not use the website. Nothing in these terms and conditions affects your statutory rights. Please note that the terms and conditions may be amended from time to time, and you will be bound by those in force at the time of placing any order.

We can only accept orders from customers aged over 18 years. We will confirm receipt of your order by e-mail, and a contract between you and Visual Products Ltd will be formed when your order has been accepted and your credit/debit card will be charged. Any items on the same order that are separately despatched will comprise a separate contract.

Pricing, duty, delivery
All our prices are in Pounds Sterling and include VAT at the prevailing rate unless otherwise stated. If goods are ordered for delivery overseas, you will be responsible for any customs and import duties, and local sales taxes. If we have quoted a higher price on our website we will charge you the lower amount and send you the product. If our website inadvertently shows a lower price, we will either contact you to advise you and request instructions before despatch, or cancel the order and notify you accordingly. All delivery dates are estimates and are subject to availability of the relevant stock.

Goods damaged in transit
Ensure that you make a note if there appears to be any damage to any of the parcels. Make sure you open your parcel immediately and carefully check the contents, as you must inform us within three working days of delivery of any damaged or incorrectly sent goods. Please quote your order number in all correspondence.

Goods lost in transit
We will not accept liability for goods lost in transit unless we are notified within five working days from the expected delivery date (this is taken to be 2-3 working days from the advised date of despatch for standard delivery within the UK, 3-5 working days for other EU destinations, and 5-7 working days for overseas destinations.)

Product availability
Occasionally an item will be out of stock, particularly in the case of high demand for a new product. If this is the case we will inform you. All delivery dates are estimates and are subject to availability.

Payment process
The fastest way to pay for immediate despatch is to pay by credit or debit card (stock dependent). Please contact us if you wish to pay by cheque.  Transactions are shown in Pounds Sterling. Do not email your card details. No responsibility can be taken for security if you provide your details in this way.

Money-back guarantee / returns policy
If you wish to return an item, please send an email to [email protected] stating when and where the item was purchased and the reason for return. If you return an item to us within 30 days in original condition, complete with packaging, we will be happy to exchange the product for another of equal value, or refund you with the original price. Please note that refunds will be processed securely onto the card with which payment was made, via PayPal, and this process can take between 5 – 30 working days.   You must make your own arrangements to return goods to us, and you will be responsible for the cost of return. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our office. An exception to this is where goods are faulty, in which event you must contact us prior to returning any goods.

Product guarantee
We offer a two-year guarantee against defect in manufacture or assembly. This guarantee does not include the sponges, which are a consumable item. This guarantee does not affect your statutory rights.

Use of the website
When using the website, you are responsible for ensuring that your account details and passwords remain confidential, and you accept responsibility for all activities occurring under your account and password. If you believe your account information has become known to someone else, or that your account is being misused please contact us immediately. When registering your details, please ensure that the information you provide us with is complete and correct. Please advise us as soon as possible if these details change, or if you would like your details removed. Visual Products Ltd reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately. We are unable to add or amend orders after you confirm your order by completing the checkout process. During this process you will have the opportunity to review and amend your order. The contents of this website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our written consent. You may copy or print details in order to use the website, while connected to the Internet and you may, on a limited, revocable, and non-exclusive basis, create a hyperlink to the website’s home page. However, please be considerate with this use. If the link portrays Visual Products Ltd, or our products or services or suppliers in a false, misleading, derogatory, or otherwise offensive manner, you will be required to remove it. You may not use any logo or other proprietary graphic or trademark as part of the link without our express written consent. You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way. You must not use the website for fraudulent purposes, spamming or any unlawful activity.

Visual Products Ltd will always endeavour to provide helpful and honest advice, but the decision to purchase an item lies with the customer. Visual Products Ltd cannot be held responsible for any consequences relating to any products purchased from this website.

All content on the website is the property of Visual Products Ltd, or our affiliates or suppliers, and is protected by UK copyright laws. You may not extract or use any content or parts of the content of the website without the written consent of Visual Products Ltd.

The website may contain links to other websites. Visual Products Ltd does not take responsibility for the practices of other websites and companies and does not necessarily endorse the material on these websites. We provide these links for your convenience only.

These terms and conditions are governed by and construed in accordance with the laws of Scotland and both Visual Products Ltd and you will be bound by the non-exclusive jurisdiction of the Scottish courts.